Frequently Asked Questions

We are here to UPLIFT you and answer any questions you might have about the clubs,  your membership, and our services. If you need assistance beyond what is covered in these FAQs, give our Member Service Team  a call at 801-426-8644 or 877-877-0343 or email your question to: reception@vasafitness.com

General

Can I update my personal information, billing, and make payments online?
Yes, you may go to our website “www.gympayment.com,” register one time, and make future payments from the comfort of home. You may also visit one of our 18 locations or contact the Member Service Team at 801-426-8644 or 877-877-0343 or email us at reception@vasafitness.com
How do I update my account billing, address, or personal info?
You may go to our website “www.gympayment.com,” register one time, and update your billing from the comfort of home. You may visit one of our 24 club locations. You may call our Corporate Office at 801-426-8644 or 877-877-0343.
How much does racquetball and KidCare cost?
KidCare is $4 -$5 per 90 minutes per visit or $15 per month for the first child and an additional fee for each child added. (It must be set up through automatic billing at the club).  There are also additional charges for picking up your child late.  Please read our KidCare section below for more information. Racquetball is complimentary for all our memberships except Basic. An additional $10.00 guest fee will be charged per participant if they are not a VASA FITNESS Member or if they are a Basic member.
How old do you have to be to work out in the clubs?
A parent or guardian can sign for a child at the age of 12 and must be with them while working out. To workout alone, you must be 16 years of age and a parent or guardian must sign a waiver.
I lost my barcode- can I get another one?
Yes, you can for a $1 fee. You will need to bring in your photo ID. Also, you can use our mobile app to check in so you don’t have to carry a barcode around.  
What should I do if a piece of equipment is broken or an area of the gym is dirty?
Our first priority is keeping the gyms as clean and functional as possible. Please visit the front desk of the gym and report your concern so it may be addressed.
 

Membership

What is Paramount?
 Paramount is the billing and collections company for VASA Fitness.
Can I purchase a membership online?
Yes, check out “VasaFitness.com/join
What type of services can I use?
Check out our JOIN tab to learn more about our membership options.
What are the contract regulations?
The back of your contract outlines fees, rules, and regulations.
What happens once my contract expires
The membership and payments will continue to be in effect on a month-to-month basis. You may cancel with 30-days notice any time you wish once your contract term is over. To cancel call Member Services at 801-426-8644 or 877-877-0343 or email the notice to reception@vasafitness.com. Supply your member number, full name, and phone number. 
Can I cancel my contract?
If you are in a term contract, you can cancel if you move outside a 25- mile radius from any of our 22 VASA FITNESS Clubs. A proof of relocation document would need to be provided (utility bill or lease agreement in your name showing the new address) along with the  cancellation fee. When both items are received the membership will be cancelled and payments stopped. You may contact the Member Service Team at 801-426-8644 or 877-877-0343 or email the notice to reception@vasafitness.com. Supply your member number, full name, and phone number. 
Renewal Cancellation
If your contract has expired and you are now on auto-renewal, there is a 30-day notice required to cancel the renewal. You may contact any of our 22 locations or the Member Service Team at 801-426-8644 or 877-877-0343 or email the notice to reception@vasafitness.com. Supply your member number, full name, and phone number. On your month-to-month membership, please refer to the  regulation portion of your agreement or contact Member Services Team at (801) 426-8644.
What is Unlimited Guest Privileges?
Unlimited guest privileges allows a fitness member to bring a guest each time they come into the facility providing 1. The guest provides a vaild local ID and is 18 years of age. 2. The guest signs in at the front desk each visit 3. The guest attends with member who has unlimited guest privileges. Guest has use of regular club amenities included on a FITNESS level membership. Access does not include KidCare, tanning or massage.
Transfer Membership
If you are not relocating but don’t want to be in contract,  you can transfer the contract to another person. Your contract must be current on payments and both parties must be present at the time of signing. The transfer may be done at the Corporate Office in Orem by the Member Service Team or our Paramount Office in Holladay. There is a $100 fee for transferring a membership to another person.
Paramount Address
4725 Holladay Blvd Ste 100, Salt Lake City, UT 84117, 801-272-8623
VASA FITNESS Corporate Office Address
1259 S. 800 E., Orem, UT 84097, 801-426-8644
What is the Rate Guarantee Fee?
The Rate Guarantee Fee is a one time a year fee on all memberships that is charged 60 days after signing up, and reoccurs once a year after that. The fee is either $39.99 or $49.99 (rates differ based on contract).

Personal Training

Can I bring my own personal trainer to the gym?
For your own safety, we provide trainers who are certified and allowed to work in our gyms. Our own certified personal trainers would be happy to help you with any of your needs
I have a question about an exercise machine or working out a certain muscle group. Who can help me?
Any of our VASA FITNESS family staff member are happy to help and give your advice.
How do I know if I need a trainer?
Trainers can help you assess your current fitness and health levels and develop a personalized plan to meet your needs and goals. Having a trainer helps people stay motivated, have clear goals and check points, and make sure they are exercising and eating properly to meet their personal goals. To find out more visit vasafitness.com/training
How do I know what trainer is right for me?
We have many trainers with different backgrounds, specializations, and expertise to fit your specific needs. Visit vasafitness.com/trainers to read our Trainer Bios and find the best fit for you based on location, skills, experience, and education.
How do I schedule my sessions?
Visit our training page vasafitness.com/training to schedule your sessions
How do I cancel an appointment?
To cancel or change an appointment time, contact your trainer or local gym.

KidCare

Our Mission
“VASA FITNESS KidCare strives to support parents by providing a loving environment where children learn through play.”
What's KidCare?
VASA FITNESS KidCare offers child care while parents work out for up to 90 minutes per day per child.
How much does it cost?
$4.00 per child for up to 90 minutes (UTAH), and $5.00 per child for up to 90 minutes (CO). Other payment options are available; please inquire with a sales representative for further assistance.
Who's watching your kids?
Our KidCare staff go through a rigorous screening and background check process. Also, they must be CPR and First Aid certified, as well as Tuberculosis tested, before starting to work in the KidCare centers.
KidCare locations and hours

American Fork - 801-492-4652
648 East State Road
American Fork, UT 84003
Mon-Thurs: 8:00am-8:00pm
Fri: 8:00am-6:00pm
Sat: 8:00am-12:00pm
Sun: Closed

Reservations requested @ www.gympayment.com

af.kidcare@vasafitness.com
Reservations Recommended

Bountiful - 801-397-2777
250 West 1500 South
Bountiful, UT 84010
Mon-Thurs: 8:00am – 8:00pm
Fri: 8:00am-3:00pm
Sat: 8:00am-12:30 pm
Sun: Closed

Reservations requested @ www.gympayment.com
bountiful.kidcare@vasafitness.com
Reservations Recommended

Cedar City - 435-867-5077
1605 West Regency Rd
Cedar City, UT 84720
Mon-Thur: 8:00am – 12:00pm & 5:00pm–8:00pm
Fri: 8:00am-12:00pm
Sat: 8:45am-12:00pm
Sun: CLOSED

Reservations requested @ www.gympayment.com
cc.kidcare@vasafitness.com
Reservations Recommended

Aurora - (303) 366-8272
16921 E Quincy Ave
Aurora, CO 80015
Monday-Thursday 8:00am-1:00pm & 4:00pm-8:00pm
Friday 8:00am-1:00pm & 4:00pm- 7:00pm
Saturday 8:00am-1:00pm
Sunday 9:00am-12:00pm
Reservations requested @ www.gympayment.com
aurora.kidcare@vasafitness.com
Reservations Recommended

Greeley - 970-356-8272
2325 23rd Avenue
Greeley, CO 80634
Mon - Thurs: 8:00am- 1:00pm/ 4:00pm - 8:00pm
Fri - Sat: 8:00pm - 1:00pm
Sun: 9:00am - 12:00pm

Reservations requested @ www.gympayment.com
greeley.kidcare@vasafitness.com
Reservations Recommended

Layton - 801-771-8272
2076 N Main St.
Layton, UT 84040
Monday-Thursday 8:00am- 8:00pm
Friday 8:00am- 3:00pm
Saturday 8:00am- 1:00pm
Sunday CLOSED

Reservations requested @ www.gympayment.com

layton.kidcare@vasafitness.com
Reservations Recommended

Murray (Van Winkle) - 8012778668
5518 South Van Winkle Expressway
Salt Lake City, UT 84117
Mon–Thurs: 8:00am – 8:00pm
Fri: 8:00am – 6:30pm
Sat 8:00am –1:00pm
Sun: Closed
vw.kidcare@vasafitness.com
Reservations Recommended

Ogden - 801-621-8272
1150 Washington Blvd
Ogden, Ut 84401
Mon-Thurs: 8am-8pm
Fri: 8am-4pm
Sat: 8am-12pm
Sun: Closed
Ogden.kidcare@vasafitness.com
Reservations Recommended

Orem (800 North) - 8017654653
44 East 800 North
Orem, UT 84057
Mon–Thurs: 8:00am – 1:00pm & 4:00pm-8:00pm
Fri: 8:00am –1:00pm
Sat: 8:00am – 12:00pm
Sun: Closed
no.kidcare@vasafitness.com
Reservations Recommended

Orem (University) - 801-655-1139
1259 South 800 East
Orem, UT 84097
Mon–Thurs: 8:00am– 8:00pm
Fri: 8:00am – 6:00pm
Sat: 8:00am – 12:00pm
Sun: Closed

Reservations requested @ www.gympayment.com
university.kidcare@vasafitness.com
Reservations Recommended

Riverton - 801-255-VASA
1777 West 12600 South
Riverton, UT 84065
Mon – Thurs: 8:00am – 1:00pm & 4:00pm-8:00pm
Fri: 8:00am – 1:00pm
Sat: 8:00am – 1:00pm
Sun: Closed
Phone: 801-871-8535
riverton.kidcare@vasafitness.com
Reservations Recommended

Sandy - 8018582002
7990 South 1300 East
Sandy, UT 84094
Mon – Thurs: 8:00am – 1:00pm & 4:00pm-8:00pm
Fri: 8:00am – 1:00pm
Sat: 8:00am – 1:00pm
Sun: Closed
sandy.kidcare@vasafitness.com
Reservations Recommended

Saratoga Springs - 801-766-8272
61 West Commerce Drive
Saratoga Springs, UT 84043
Mon-Thurs: 8am-1pm & 4pm-8pm
Fri & Sat: 8am-1pm
Sun: Closed
ss.kidcare@vasafitness.com
Reservations Recommended

South Jordan - 8014461100
3709 W South Jordan Parkway
South Jordan, UT 84009
Mon- Thurs 8am - 2pm & 4pm- 8pm
Fri 8am- 2pm
Sat 8am- 1pm

*Coming June 26
Reservations requested:
www.gympayment.com
southjordan.kidcare@vasafitness.com
Reservations Recommended

Spanish Fork - 8017989900
795 East 800 North
Spanish Fork, UT 84660
Mon–Thurs: 8:30am – 8:00pm
Fri: 8:30am – 6:00pm
Sat: 8:30am – 12:00pm
Sun: Closed
sf.kidcare@vasafitness.com
Reservations Recommended

St. George - 435-628-9201
484 North Mall Drive
St. George, UT 84790
Mon–Thurs: 8:00am – 8:00pm
Fri: 8:00pm–2:00pm
Sat: 8:00am –12:00pm
Sun: Closed
sg.kidcare@vasafitness.com
Reservations Recommended

Taylorsville - 8019120233
5345 South 4015 West
Taylorsville, UT 84129
Mon – Thurs: 8:00am-12:00pm & 4:00pm-8:00pm
Fri: 8:00am – 12:00pm
Sat: 8:00am – 1:00pm
Sunday: Closed
taylorsville.kidcare@vasafitness.com
Reservations Recommended

Tooele - 4352497133
250 N. Main St.
Tooele, UT 84074
Mon–Thurs: 8:00am – 2:00pm & 4:00pm-8:00pm
Fri: 8:00am – 2:00pm
Sat: 8:30am – 12:00pm
Sun: Closed
tooele.kidcare@vasafitness.com
Reservations Recommended

West Jordan - 8015651800
7836 South Redwood Road
West Jordan, UT 84088
Mon – Thurs: 8:00am – 8:00pm
Fri: 8:00am – 4:00pm
Sat: 8:00am – 1:00pm
Sun: Closed
wj.kidcare@vasafitness.com
Reservations Recommended

West Valley - 8019692344
3491 West 3500 South
West Valley City, UT 84119
Mon–Thurs: 8:30am – 12:00pm & 4:00pm-8:00pm
Fri: 8:30am – 12:00pm
Sat: 8:30am – 12:00pm
Sun: Closed

Online Reservations Required @ www.gympayment.com
wv.kidcare@vasafitness.com
Reservations Recommended

West Valley (Centennial) - 801-250-8272
3420 South 5600 West
West Valley CIty, UT 84120
Monday-Thursday 8:00am-2:00pm; 4:00pm-8:00pm
Friday 8:00am-2:00pm
Saturday 8:00am-1:00pm
Sunday- Closed

Reservations requested @ www.gympayment.com
cent.kidcare@vasafitness.com
Reservations Recommended

Policies and procedures?
-A visit is up to 90 minutes. Fees will be assessed for staying longer. -All-Access (FITNESS) members, are allowed to add & use this service. Basic members are not.