Rules & Regulations

You may put your membership on hold for up to 90 days by freezing your membership (i) via your VASA Mobile App, (ii) by accessing our Help Center at https://support.vasafitness.com, or (iii) by contacting Customer Service at support@vasafitness.com. A fee of $15 will be charged per freeze request. All services and access to gyms will be paused during the freeze. Your membership privileges will resume, and billing will restart automatically after 90 days unless you activate it sooner. If you check into a VASA gym facility while your membership is frozen, the freeze will automatically be removed, and your billing will resume.

Basic memberships are only eligible to use one home location, this can be changed through our app. Please note all location transfers processed on a Basic membership involve a $25.00 transfer processing fee. Our Fitness and STUDIO memberships give you access to all VASA Fitness locations.

Want to start accessing all of the additional amenities our Fitness Members get to use or push beyond with STUDIO? We are happy to hear you are looking to upgrade your membership! This can be done via your VASA mobile app, accessing our help center at HTTPS://SUPPORT.VASAFITNESS.COM, by contacting customer service at support@vasafitness.com. You agree that if you elect at any time to either upgrade or downgrade your membership plan, such change will be an amendment to, and not a cancellation of, this Agreement, and all terms of this original Agreement will remain in full force and effect.

The Basic membership only allows you to use the cardio and weight equipment for one VASA Fitness location. If you are downgrading your membership within the first 6 months, a downgrade fee of $25 will be processed to finalize the change to your membership. This can be done via your VASA mobile app, accessing our help center at support.vasafitness.com, by contacting customer service support@vasafitness.com. You agree that if you elect at any time to either upgrade or downgrade your membership plan, such change will be an amendment to, and not a cancellation of, this Agreement, and all terms of this original Agreement will remain in full force and effect.

All Members must always have on file a current and valid automatic payment method such as bank account ACH authorization, credit card or debit card, for all fees and charges incurred with VASA. By entering into this Agreement, you authorize VASA to charge the credit/debit card or deduct from your bank account for all payments, including enrollment fees, monthly membership fees, rate guarantee fees, personal training charges, KidCare fees, Revive charges and all other applicable fees. This authorization for automatic debit remains in effect until you cancel your membership with VASA in accordance with the terms of this Agreement. Paying with a debit/credit card will also include an additional $2.99/month processing charge

A $2.99 fee will be added to the monthly membership rate when a credit or debit card is on file for auto-drafted monthly membership dues.

This $49.99 Rate Guarantee Fee locks your monthly rate for the duration of your membership. This fee is charged two months from the date you join, and every year thereafter on the same date.

For each month VASA is unable to withdraw or debit the monthly payments or your monthly payments are declined on the regular monthly bill date for any reason, VASA will add this $25 Returned Payment Fee to your account. You can manage your payments and update your billing information (i) via your VASA Mobile App, (ii) by accessing our Help Center at https://support.vasafitness.com, or (iii) by contacting Customer Service at support@vasafitness.com.

Members must cancel their STUDIO class booking 8 hours in advance of the class they are no longer able to attend. If they cancel within the 8 hour mark, or do not attend class, they will be charged a fee of $3 to their billing on file.

If you default on any payment due hereunder, you agree to pay all costs of collection and enforcement, including without limitation, unpaid monthly membership fees, incidental charges (e.g. Revive, KidCare, etc.), collection fees, cancellation fees and reasonable attorney's fees incurred by VASA. In addition to the foregoing, if you are in default of your payment obligations hereunder, you will immediately forfeit use of all club facilities until all past due payments, charges and fees are paid in full. Individuals who have a membership in collections cannot sign up for a new membership until the balance has been paid in full with the 3rd party collection agency.

Our bill dates run from 1-28 of every month. Members can change their bill date to any date within this range, this does require a 3 business day notice.

Members are not allowed access to the gym if they have a past due balance. To make any membership changes (EX: upgrading, downgrading, freezing, etc.) members must be current and not have any outstanding balances or fees.

A $8.00 fee will be assessed for members wanting to purchase a physical barcode, please email support@vasafitness.com to purchase. Our free mobile app can be found here for IOS & Android

Our memberships are month-to-month and we do not allow for memberships to be paid months in advance.

Our memberships are not based on usage. We are unable to refund past payments just because the gym was not used.

After the Initial Term expires, this Agreement shall be deemed automatically renewed for an unlimited number of successive one-month periods and your payment method will be automatically charged for each successive period until this Agreement is cancelled or terminated as provided below.

To cover VASA's expenses in administering this Agreement, a $25 Cancellation Fee will be charged on any membership that is cancelled prior to six (6) months from the date the Initial Term began, unless your membership was purchased as part of an employer subsidized Corporate Wellness Plan in which case no cancellation fee will be assessed. All fees and charges owed up to the date of cancellation, including without limitation any returned payment fee, and cancellation fee, and any payments set to draft in the 30-day notice period will remain due and collectible by VASA. Some state laws contain certain other cancellation policies, please see the State-Specific Addendum at the end of this Agreement for the laws in your state

For each month VASA is unable to withdraw or debit the monthly payments or your monthly payments are declined on the regular monthly bill date for any reason, VASA will add this $25 Returned Payment Fee to your account. You can manage your payments and update your billing information (i) via your VASA Mobile App, (ii) by accessing our Help Center at https://support.vasafitness.com, or (iii) by contacting Customer Service at support@vasafitness.com.

This $25 Downgrade Fee will be charged if you downgrade from a Fitness or STUDIO membership within the first six (6) months from the date the Initial Term began.

Monthly membership fees (including any additional amenity charges such as monthly KidCare fees or Guest Privileges fees) are due and paid in advance monthly, on the calendar date on which your Initial Term began, for the following month.

If a current member is signing up for a discount membership through their employer, we will cancel the previous membership with no further billing. This can be done by contacting customer service SUPPORT@VASAFITNESS.COM

Our corporate memberships require a new brand new account be created for a Business Membership. Please contact businessmemberships@vasafitness.com if you have a regularly paid membership that needs to be canceled or if you have questions with setting up your corporate membership.

Business Memberships can be downgraded from a STUDIO to Fitness plan but are not able to downgrade to a Basic membership.

Business Memberships are set up as a Fitness or STUDIO membership, depending on the business's contract. If you have a Fitness Business Membership plan and want to upgrade to a STUDIO plan (pricing may vary), contact businessmemberships@vasafitness.com or upgrade through the VASA Fitness mobile app by going to MY ACCOUNT > PLANS > CHANGE PLAN.

Business members can sign up & add personal training to their Business Membership. Sign up online at https://support.vasafitness.com/ or in club on your next visit. Members are responsible for paying for the additional service of personal training and is not included in any of our corporate plans.

There is no $25 cancellation fee for Business Memberships. All fees and charges owed up to the date of cancellation, including without limitation any returned payment fee and any payments set to draft in the 30-day notice period will remain due and collectible by VASA. This can be done by emailing businessmemberships@vasafitness.com or by mailing notice of cancellation via certified mail to Member Services. VASA Fitness 1259 S 800 E, Orem UT 84097

Members may cancel the membership and/or Personal Training agreement without penalty or further obligation at any time prior to midnight of the third business day after the date on which the membership agreement is executed. This can be done via your VASA mobile app, accessing our help center at HTTPS://SUPPORT.VASAFITNESS.COM, by contacting customer service SUPPORT@VASAFITNESS.COM or by mailing notice of cancellation via certified mail to Member Services. VASA Fitness 1259 S 800 E, Orem UT 84097

All fees and charges owed up to the date of cancellation, including without limitation any returned payment fee, and cancellation fee, and any payments set to draft in the 30-day notice period will remain due and collectible by VASA. This can be done via your VASA mobile app, accessing our help center at HTTPS://SUPPORT.VASAFITNESS.COM, by contacting customer service SUPPORT@VASAFITNESS.COM or by mailing notice of cancellation via certified mail to Member Services. VASA Fitness 1259 S 800 E, Orem UT 84097

To cover VASA's expenses in administering this Agreement, a $25 Cancellation Fee will be charged on any membership that is cancelled prior to six (6) months from the date the Initial Term began, unless your membership was purchased as part of an employer subsidized Corporate Wellness Plan in which case no cancellation fee will be assessed.

The two ways to cancel Personal Training while youíre in subscription are either due to relocation (if you've moved more than 25 miles from the nearest VASA Fitness location) or if you sell/transfer your remaining training to someone else. Both terms of cancellation require a $100 fee. All fees and charges owed up to the date of cancellation, including without limitation any returned payment fee, and cancellation fees.

All fees and charges owed up to the date of cancellation, including without limitation any returned payment fee, and cancellation fee, and any payments set to draft in the 30-day notice period will remain due and collectible by VASA.

No unauthorized business may be conducted or solicited on club premises. No outside personal trainers or therapists are allowed to train clients or members in the club facility. Members may not train other members or guests in the club facility.

Potential members can sign up for a 1-day free trial pass. Trial passes are only for ages 18 and older and require local ID shown at check in. The trial passes have access to all amenities except for tanning and massage. STUDIO classes can be booked at the front desk, pending availability.

Members who require a caretaker during their visit can bring in a support person as a safety precaution (Example: assist in getting to other equipment, etc.), but the support person CANNOT†work out, or use the equipment in the gym. The support person is not required to have their own membership or a guest pass, unless they are wanting to workout.

VASA Fitness only allows registered service animals in our clubs. We do ask that the behavior of the animal is respectful towards other members in the club. There should be no barking, no climbing on machines, or interfering with other people's work out. They should have some sort of identification on their collar or vest signifying that they are a registered service animal.

Anyone 12 years of age or older is welcome to work out in our facilities. Members between the ages of 12-15 must work out with a parent or legal guardian who has signed as the responsible party for the agreement. Members ages 16-17 may work out unaccompanied but a parent or guardian will need to sign as the responsible party for the agreement. Members who are 18 years or older are welcome to sign their own agreements and attend the facilities.

You must always wear proper attire, including shirts and closed-toe shoes, unless noted in a specific area or as appropriate for a specific activity or class.

Speak to the front desk at your location to check the lost and found. We hold items for up to 30 days. VASA Fitness is not liable for any lost or stolen items. We recommend only bringing the essentials to the gym.

For questions regarding ADA accommodations at VASA Fitness, please contact our Member Services team at support@vasafitness.com. You can also write a letter to VASA Fitness, Attn: Member Services, 1259 South 800 East Orem, UT 84097.

For safety reasons, camera tripods are not permitted anywhere in our club facilities. No photography of any kind is allowed in the locker rooms; this includes the use of cell phones to take photographs, videos or to make video calls, and no photography/videos taken within a club facility or remarks posted to social medial may identify another member without their express consent.

Showering before using pool, spa, sauna, or steam room is required.

Profile pictures are required on each membership to ensure member safety and prevent misuse. Memberships can be revoked if this policy is not adhered to.

Upon entering a club facility, all members are required to provide a VASA issued barcode via the VASA Mobile App or keycard. Unauthorized use of a member's barcode to access the club or facilities will subject the user and member to possible legal action and/or non-refundable termination of the Member's membership.

Lockers and cubbies are provided as a courtesy for day use only, and their availability is not guaranteed. Members must provide their own locks for lockers. Cubbies are recommended for temporary storage of non-valuable belongings only. VASA strongly encourages all member to place their personal belongings in locked lockers and discourages members from bringing valuables into the club facilities. You acknowledge and agree that VASA is not responsible for the loss or theft of, or damage to, your personal property anywhere in or around the club.

VASA is committed to the health, safety, and welfare of each of its members and will not tolerate foul or abusive language, fights, threats, unreasonable, threatening, obscene, harassing, indecent or illegal conduct, as judged by VASA management. If any member, or any guest or minor child of any member abuses or damages club equipment, facilities or property, such member will be responsible for the cost of repairing or replacing such property. VASA has established certain Club Rules to promote the health, safety and welfare of each of its members. VASA reserves the right to add, modify, or remove Club Rules from time to time and all members are subject to strict compliance therewith.

To promote safety and more time efficient exercise programs, you agree to return all plates, dumbbells and barbells to designated racks. Dropping weights, not re-racking weights, failure to clean equipment after use, and generally displaying poor care for the facilities are prohibited. During high traffic workout hours, be sure to encourage members to work in with you between sets during your rest period. Massage chair usage is limited to 10 minutes, 2 times per day. Inbody scans are limited to 1 scan per day.

All guests and other non-members (including Trial Pass holders) must (i) check in at the front desk, (ii) present a guest pass or Trial Pass and state issued photo identification, and (iii) sign the standard VASA Waiver of Liability and Assumption of Risk form to access the club facilities. All guests must be at least 18 years of age, or if under 18, accompanied by a parent or legal guardian.

You agree that while you are using the club facilities or participating in any club activity, you shall not be under the influence of medication, drugs or alcohol that may impair your physical or mental capabilities. You acknowledge and agree that such use or influence may increase the risk of serious bodily injury or death to yourself or others.

You understand and agree that neither VASA nor any of its employees, staff, personal trainers, or coaches have expertise in diagnosing, examining or treating any medical condition. If you experience any illness, injury, discomfort, impairment or other health problem prior to or during your use of the club facilities, you agree to immediately inform club personnel of such health problem and consult your physician and reconfirm your physician's approval of your continued use and participation in activities within the club.

Hours of operation may vary by club and are subject to change. Please refer to specific club location hours on our website at https://vasafitness.com/locations. Clubs may be temporarily or partially closed for maintenance purposes, holidays or for other temporary reasons at our sole discretion.

Amenities, equipment, services and classes may vary between club locations and membership plans.

Basic members have access to one location with access to weight and cardio equipment, Basic memberships are not able to add additional services such as KidCare or Guest Privileges to their membership. Basic membership does not allow access to pool/sauna/spa/steam, Group Fitness classes, basketball/racquetball courts, massage, tanning, red light therapy, STUDIO RED Classes or STUDIO FLOW Classes.

Our members have the option of canceling their VASA Fitness membership at any time with a 30 day notice, but our month-to-month gym memberships are non-transferable. If you have had a legal name change, please contact SUPPORT@VASAFITNESS.COM with proof of legal name change (driver's license, marriage certificate or passport).

To facilitate notification to you of new membership benefits, holiday hours, fitness tips, etc., you agree that by providing your e-mail address and/or telephone number(s) either through the online membership application, the VASA Mobile App or through other means, that VASA Fitness and our partners may contact you via e-mail, text message or phone call. This contact may be in the form of newsletters, offers, or any other method.

You agree and hereby authorize VASA to capture your image in photographs, videos and other digital media in or about the club facility for security, personal files, newsletters, marketing and promotional purposes (such as web content, articles, advertisements, social media) and law enforcement investigations directly involving VASA and/or its members and employees, and you waive any right to payment or other compensation of any kind arising from or related to the use of such images.

In the event your home club facility closes, and another fitness club facility operated by VASA, or an assignee of VASA is not available within five (5) miles of your home club, you will be entitled to an immediate termination of this Agreement without penalty and with a pro-rata refund of any fees and charges as of the date your home club ceases operations.

Guests are required to provide a valid ID each time. Guests 12-17 are still required to show ID. If they do not have a drivers license/state ID, they can use a school ID showing their name, grade, and school year. If they do not have a school ID, they will need to bring in another form of proof of age (ex: birth certificate).

Guests have the use of regular Fitness level amenities. However, access does not include STUDIO classes, KidCare, tanning, red light therapy, or massage. We invite guests to enjoy our group fitness classes, the pool area, basketball court, cardio deck, STRONG performance lifting area, functional training turf, and free weights.

Individuals who have an active membership cannot come in on another member's Guest Privileges.

The VASA member must be present while the guest is in the facility. If a member checks in guests and then leaves, they risk having their Guest Privileges amenity being revoked.

Hourly KidCare is provided only while the member is within the club premises. Reservations are required. VASA's policies and applicable state regulations dictate KidCare hours and rules. Rates, hours and policies may be changed at any time, and without notice, at VASA's sole discretion. Fees may apply depending on your membership plan. KidCare can be added to Fitness and STUDIO memberships. Drop-In Rate: $5 per visit (6 weeks-2 years) and $3 per visit (2 years-11 years); Ages 6 weeks - 11 years: $25.00 per child for up to 90 minutes a day (paid monthly). Monthly Rate: $25 per child. STUDIO members get $15 off one bundle.

If a KidCare appointment is no showed, or if the child is checked out after the 90 minute window, a $3 fee will be charged to the member's payment method on file.

Stepparents/grandparents who are not the legal guardian of the child are not allowed to check in/pick up children from KidCare.

Each child can use KidCare 90 minutes/day. If a member wants to use KidCare 2x/day, they will need to pay for 2 children/month or pay for 1 child and one daily check-in fee. If both parents have a Fitness or STUDIO plan, they can share the KidCare and not have to pay for 2 kids. Still can only be used for 90 minutes a day total, not per parent. Whoever schedules the appointment must be the person to drop off/pick up the child.

Reservations are required. KidCare can be booked up to 2 weeks in advance.

Snacks are not allowed, only water that is labeled with the child's name. If a baby needs to eat, the parent needs to either pre-make the bottle or come into the KidCare and make it.