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IT Helpdesk


Location: CO Corporate Office

Centennial, CO

Help Desk- Full Time 

This position is for the VASA fitness corporate Helpdesk.  It will be supporting all VASA Fitness locations via remote software, phone, email, chat/text and dispatching onsite technicians.  The position is located in Orem and will not require any travel. 

Pay rate is

 $18.00-$20.00 DOE per hour 

Main Job Duties and Responsibilities 

-Respond to requests for technical assistance via phone, chat, text or email 

-Train computer users as necessary 

-Help update training manuals for new and revised software and hardware 

-Inform management of recurring problems 

-Resolve technical problems with Local Area Networks and Wide Area networks 

-Follow up with customers and users to ensure complete resolution of issues 

-Redirect problems to correct resource 

-Identify and escalate situations requiring urgent attention 

Education and Experience 

-A+, Network+ preferred  

-A working knowledge of fundamental operations of relevant software, hardware and other equipment 

-Experience researching, analyzing and interpreting automated system problems 

-Knowledge and experience of customer service practices 

Key Skills and Competencies 

-Stress tolerance 

-Attention to detail 

-Team interaction 

-Customer service orientation 


-Learning skills 


-Planning and organizing 

-Oral and written communication skills 

-Problem analysis


All employees: Complimentary gym membership and Plus-One membership, 401k

30+ hours per week: Paid Time Off, Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)

40 hours per week: Paid Time Off (hourly) & Paid Holidays (in addition to above)

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